Privacy Policy

Last Updated: January 2026

Welcome to rf99. We are committed to protecting your privacy and ensuring that your personal data is handled with the highest standards of care and security. This Privacy Policy explains what information we collect from users of the rf99 platform, how we use that information, how we share it, and what rights you have in relation to your data.

By accessing or using the rf99 website, mobile platform, or any related services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all players based in Bangladesh and any other jurisdiction where rf99 operates. We encourage all users to review this document periodically, as it may be updated to reflect changes in our practices or applicable law.

Information We Collect

rf99 collects information in several ways to ensure you receive the best possible service, maintain account security, and comply with our responsible gaming obligations. The categories of information we collect are described below.

Personal Identification Information

When you register an account with rf99 or use our services, we may collect the following personal details:

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Government-issued identification documents such as National ID Card (NID) or passport
• Payment method details including bKash, Nagad, Rocket, Upay, or bank account information for transaction processing

Technical and Usage Data

In addition to personal details, we automatically collect technical data when you use our platform:

• IP address, device type, operating system, and browser information
• Pages visited, time spent on each page, click patterns, and session data
• Geolocation data (where permitted) to verify your location for regulatory purposes

How We Use Your Information

rf99 uses your personal and technical information solely for legitimate purposes related to the provision of our gaming and betting services. We do not sell your data to third parties. Our uses include:

• Account creation, verification, and ongoing management of your rf99 player profile
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels
• Delivering customer support, responding to queries, and resolving disputes in English and Bengali
• Sending promotional communications, bonus offers, and platform updates — only where you have opted in
• Conducting fraud prevention, anti-money laundering (AML) checks, and responsible gaming monitoring
• Improving our platform, personalising your experience, and analysing usage trends to enhance service quality

Sharing of Your Information

rf99 does not sell, rent, or trade your personal information. We may, however, share data with trusted parties in the following limited circumstances:

Payment Processors

To facilitate transactions, we share necessary payment data with our authorised payment partners, including mobile financial services such as bKash and Nagad, and banking institutions operating in Bangladesh. These partners are contractually obligated to handle your data securely and only for the purpose of completing the transaction.

Service Providers and Technology Partners

We work with third-party technology providers for platform hosting, analytics, security auditing, and customer support infrastructure. All such providers are bound by data processing agreements requiring them to use your information only for the specific service they provide to rf99.

Legal and Regulatory Requirements

We may disclose your information when required to do so by law, court order, or regulatory authority. This includes cooperation with law enforcement agencies in Bangladesh and internationally where necessary to prevent fraud, money laundering, or other illegal activities.

Cookies and Tracking Technologies

rf99 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how our platform is used. Cookies are small text files placed on your device by our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of certain features on the rf99 platform, including game loading, account login persistence, and bonus tracking. Continued use of our platform implies consent to our cookie usage.

Data Retention

rf99 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable regulatory and legal obligations. Specifically, transaction records and account histories may be retained for a minimum of five years for anti-money laundering compliance purposes. Where you request deletion of your account, we will remove or anonymise your personal data, except where retention is required by law or legitimate business need. If your account becomes inactive for a prolonged period, we may notify you before taking any action regarding data retention or account closure.

Security of Your Data

The security of your personal information is of paramount importance to rf99. We implement industry-standard technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. Our security framework includes SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments of our platform infrastructure, and firewalls and intrusion detection systems monitoring our network at all times.

While we take every reasonable precaution to safeguard your data, no transmission over the internet or electronic storage system can be guaranteed to be 100% secure. We encourage you to use a strong, unique password for your rf99 account and to log out after each session, particularly when using shared or public devices.

Your Rights

As a user of the rf99 platform, you have the following rights in connection with the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]:

• Right of Access — you may request a copy of the personal data we hold about you at any time
• Right to Rectification — you may ask us to correct any inaccurate or incomplete information we hold
• Right to Erasure — subject to legal retention obligations, you may request the deletion of your personal data
• Right to Object — you may object to the processing of your data for direct marketing purposes at any time
• Right to Withdraw Consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

We will respond to all valid requests within a reasonable timeframe. Please note that certain requests may be subject to identity verification before we can act on them.

Children's Privacy

rf99 is strictly an adults-only platform intended for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information. If you believe a minor has registered on our platform, please contact us immediately at [email protected]. Parents and guardians in Bangladesh are strongly encouraged to use parental control software to prevent minors from accessing online gambling services.

Third-Party Links

The rf99 platform may occasionally reference third-party content or providers (such as game studios including Pragmatic Play, Evolution Gaming, Spribe, or Ezugi) within informational content. rf99 is not responsible for the privacy practices or content of any external entities. We strongly encourage you to review the privacy policy of any third-party provider before interacting with their services or products.

Changes to This Privacy Policy

rf99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our platform. Your continued use of the rf99 service following any changes constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way rf99 handles your personal data, please do not hesitate to reach our dedicated support team. We are available 24/7 in both English and Bengali.

[email protected]